September 25, 2018
Dear Mr. Masciola,
“I am writing to give you a compliment on your employee Barbara. My husband and I have currently used your company for some plumbing issues, as well were selling a condo in Elk Grove. We live in Texas and are not there to oversee everything. I got your company information off of Home Advisor. While I was reading reviews left by previous customers, Barbara’s name stood out. I was anxious to talk with this Barbara that previous customers raved about.
My first call I was happy to reach Barbara, and from that point on I knew I was lucky to have found your company. Barbara went above and beyond for me. Reassuring me, sending me pictures of projects and even helped me when the Homeowners Association demanded a $60.00 payment to shut the water off, but didn’t take a credit card over the phone (how crazy is that). Barbara added $60.00 to our bill and cut a check for your plumber to hand the association people. In today’s world it is hard to find customer service like this. I used to supervise 20 direct reports in a large medical office. How I wish i had has someone like Barbara working for me. As I’m sure you know, it is hard to find people like her. She truly is an asset to your company. And, your plumbers did a great job too.
I have a friend here in TX who works in the works for a national property management company and I have passed on your company’s name and phone number. If she should ever need a plumber on an account out your way she knows who to call.”
Thank you for a wonderful experience and again, kudos to Barbara!
Jo Ann Gasikowski